Customer Service Advisor

Start your next role as a Customer Service Advisor with Impact Infotech Private Limited (Impact Infotech Pvt Ltd) in Airoli, Mumbai. The team is filling 10 vacancies. The pay goes up to ₹30,000/month.

Note from the employer

- Handle Customer Queries Via Calls And Chat - Build Strong Customer Relationships- Ensure Customer Satisfaction & Resolution. Type : Domestic, International, Inbound, Outbound, Sales | Languages : Telugu, Malayalam, Marathi, Tamil, Gujarati, Bengali, Kannada, English, Hindi

Your responsibilities

• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Salary

Salary: ₹15,000 – ₹30,000 per month, based on skills and experience.

Eligibility

• Open to freshers
• Tenth Pass or equivalent
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, International, Kannada
• Basic English
• Freshers can apply
• Type: Domestic, International, Inbound, Outbound, Sales
• Languages: Telugu, Malayalam, Marathi, Tamil, Gujarati, Bengali, Kannada, English, Hindi

Job details

• Job location: Airoli, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview: 11:00 AM - 3:00 PM | Monday to Saturday
• Vacancies: 10
• Job type: Full time

Apply today and take the next step in your career with Impact Infotech Private Limited (Impact Infotech Pvt Ltd).