Customer Care Associate

Start your next role as a Customer Care Associate with Hr Globe Recruitment Service in Paradise, Hyderabad. You can earn up to ₹15,000/month. 20 candidates will be hired for this role. No experience? You can still apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi

What you get

The salary for this role is ₹12,000 – ₹15,000 per month.

Roles and responsibilities

As a Customer Care Associate, your work will include:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Requirements

• Freshers are welcome to apply
• Graduate or equivalent
• Skills: Hindi
• Good English
• Freshers can apply
• Languages: Hindi

Quick facts

• Job location: Paradise, Hyderabad, Telangana
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 20
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Click Apply to send your profile to Hr Globe Recruitment Service. It takes less than a minute.