Customer Care Associate

A new Customer Care Associate role is open at Smi Staffing Services, Begumpet, Hyderabad. Salary is up to ₹18,000/month. The team is filling 30 vacancies.

In the employer’s words

Customer Service Executive Solve The Customer Queries On Call. Languages : English, Hindi, Telugu

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Skills: English, Hindi, Telugu
• Good English
• Freshers can apply
• Languages: English, Hindi, Telugu
• You are customer-first and patient

Compensation

You will be paid ₹13,000 – ₹18,000 per month.

What you will do

• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• You'll meet quality, call-handling and satisfaction targets.

Job details

• Job location: Begumpet, Hyderabad, Telangana
• Work type: Office-based
• Openings: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Smi Staffing Services reviews applications regularly.