Customer Care Associate

Smi Staffing Services has an opening for a Customer Care Associate based in Begumpet, Hyderabad. The team is filling 30 vacancies. You can earn up to ₹21,000/month. Great for first-time job seekers.

Note from the employer

Greetings From Smi Staffing Services Process: Customer Services Executive Designation: Customer Care Executive Qualification: Inter / Graduate Freshers Required Languages: Hindi, English, Telugu (Fluently) No Targets Salary: 20000Ctc - 16000 Take Home Incentives & Over Time Pay 5 Days Working 2 Rotational Week Off Rational Shifts Location: Begumpet Call On Given For An Interview Interview. Languages : English, Hindi, Telugu

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Telugu
• Good English
• Freshers can apply
• Languages: English, Hindi, Telugu
• You are calm under pressure and customer-first

Key responsibilities

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Compensation

Salary: ₹15,000 – ₹21,000 per month, based on skills and experience.

Job at a glance

• Job location: Begumpet, Hyderabad, Telangana
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 30
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Smi Staffing Services reviews applications regularly.