Customer Care Associate

Ekantastudio is hiring a Customer Care Associate in Mandaveli, Chennai. There are 2 open positions. You can earn up to ₹25,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : Tamil, English

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

What you get

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Skills and qualifications

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: English, Outbound, Tamil
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Tamil, English
• You are customer-first and calm under pressure

Job at a glance

• Job location: Mandaveli, Chennai, Tamil Nadu
• Openings: 2
• Work type: On-site
• Working hours: 10 AM - 7 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Ekantastudio.