Customer Care Associate (Cca)

Join Velusha Private Limited as a Customer Care Associate (Cca) in Saket, Delhi. 2 candidates will be hired for this role. You can earn up to ₹25,000/month. Freshers can apply.

Employer’s description

We Are Looking For A Customer Care Associate (Cca) To Handle Customer Queries, Provide Accurate Information, And Ensure A Positive Customer Experience. The Ideal Candidate Should Have Good Communication Skills, Patience, And A Customer-First Attitude. Type : Outbound, Domestic | Languages : English

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Domestic, English, Outbound
• Female Only
• Basic English
• Freshers can apply
• Type: Outbound, Domestic
• Languages: English

What you get

The salary for this role is ₹15,000 – ₹25,000 per month.

What you will do

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Saket, Delhi, Delhi
• Work mode: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Shift: 10:00 am - 6:30pm | Monday to Saturday
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Velusha Private Limited reviews applications regularly.