Customer Service Coordinator

A new Customer Service Coordinator role is open at United Solutions, Andheri East, Mumbai. Freshers can apply. You can earn up to ₹25,000/month.

Employer’s description

Key Responsibilities:Receive And Log Service Requests For Apc And Luminous Ups Products From The Call Centre Team.Assign The Nearest Available Engineer Based On Customer Location And Complaint Urgency.Coordinate Engineer Visit Schedules, Service Updates, And Complaint Closure.Follow Up With Engineers And Customers To Ensure Timely Resolution. Advanced Excel | Skills Needed : Computer, Email

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

What you get

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Advanced Excel, Computer, Email
• Basic English
• Freshers can apply
• Advanced Excel
• Skills Needed: Computer, Email
• A calm under pressure, customer-first attitude

Quick facts

• Location: Andheri East, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — United Solutions reviews applications regularly.