Customer Service Coordinator

SIGMA STAFFING SOLUTIONS PRIVATE Ltd, Evelyn Enterprises Pvt. Ltd is looking for a Customer Service Coordinator to join its team in Lower Parel, Mumbai. There are 3 open positions. Salary is up to ₹20,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone polite and patient

Your responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Salary

Compensation: ₹16,000 – ₹20,000 per month.

Job details

• Work location: Lower Parel, Mumbai, Maharashtra
• Employment type: Full time
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — SIGMA STAFFING SOLUTIONS PRIVATE Ltd, Evelyn Enterprises Pvt. Ltd reviews applications regularly.