Chat Process Executive

Twiite Business is hiring a Chat Process Executive in Thane, Mumbai. 5 candidates will be hired for this role. You can earn up to ₹25,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹22,000 – ₹25,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Verbal communication, CRM tools, Active listening and Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Job details

• Location: Thane, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Work type: Office-based

Ready to start? Upload your resume and apply to Twiite Business today.