Customer Care Executive

The Affordable Organic Store is hiring a Customer Care Executive in Kompally, Hyderabad. There are 2 open positions. Salary is up to ₹30,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Hindi, English

Compensation

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English
• Someone customer-first and patient

What you will do

• You'll meet quality, call-handling and satisfaction targets.
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails.

Position details

• Work location: Kompally, Hyderabad, Telangana
• Work mode: Office-based
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 2

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