Customer Care Executive

Career Craft Hr Solution has an opening for a Customer Care Executive based in Uppal, Hyderabad. No experience? You can still apply. The pay goes up to ₹21,000/month. 10 candidates will be hired for this role.

In the employer’s words

Job Responsibilities Customer Support Executive Language Requirement English & Hindi Fluency Is Mandatorycandidates Must Be Fluent In Both Hindi And English (Spoken Communication). Candidates Who Are Not Comfortable With Both Languages Should Not Apply.Handle Customer Queries Through Calls, Chat, Or Other Communication Channels.Provide Accurate Information And Resolve Customer Issues Professionally.Maintain A Positive And Customer-Friendly Attitude.Understand Customer Requirements And Provide Appropriate Solutions.Escalate Complex Issues To The Concerned Team When Required.Maintain Proper Records Of Customer Interactions.Meet Process Quality, Productivity, And Customer Satisfaction Targets.Follow Company Policies And Process Guidelines. Type : Domestic, Inbound | Languages : English, Hindi

Your responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Compensation

Compensation: ₹18,000 – ₹21,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi
• Someone customer-first and polite

Position details

• Location: Uppal, Hyderabad, Telangana
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Work from office
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 10

Apply today and take the next step in your career with Career Craft Hr Solution.