Customer Care Manager

Seaprince Shipping is looking for a Customer Care Manager to join its team in Turbhe, Mumbai. The pay goes up to ₹35,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Marketing | Languages : English, Hindi, Marathi

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi, Marketing
• Basic English
• More Than 2 Years Experience Compulsory.
• Marketing
• Languages: English, Hindi, Marathi

What you get

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Turbhe, Mumbai, Maharashtra
• Interview timings: 2Pm- 6:00 PM | Monday to Friday
• Employment type: Full time
• Working hours: 10.0 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 2

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