Chat Process Executive

Rr Oils is looking for a Chat Process Executive to join its team in Bhayander West, Mumbai. Salary is up to ₹25,000/month. The team is filling 20 vacancies.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A patient, calm under pressure attitude

Compensation

The salary for this role is ₹15,000 – ₹25,000 per month.

Roles and responsibilities

• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Location: Bhayander West, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Rr Oils.