Customer Care Associate (Cca)

Pest Shields India Private Limited wants to bring on a Customer Care Associate (Cca) for its Sector 52 - Noida, Delhi team. Salary is up to ₹20,000/month.

Note from the employer

Handle Customer Inquiries And Issues Via Phone, Email, Or Chatresolve Customer Complaints And Concerns In A Professional Mannerprovide Product/Service Information And Supportmeet Customer Satisfaction Targets And Performance Metricscollaborate With Teams To Resolve Complex Issuesmaintain Accurate Records And Update Customer Interactions. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound, Sales

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

What you get

You will be paid ₹18,000 – ₹20,000 per month.

Requirements

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Inbound, Outbound and Sales
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Sales
• Someone polite and patient

Job at a glance

• Job location: Sector 52 - Noida, Delhi, Delhi
• Job type: Full time
• Vacancies: 1
• Work mode: Office-based
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Pest Shields India Private Limited.