Chat Process Executive

Join Matrix associates as a Chat Process Executive in Greater Noida, Delhi. You can earn up to ₹25,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English, Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English
• A customer-first, patient attitude

What you get

You will be paid ₹15,000 – ₹25,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Greater Noida, Delhi, Delhi
• Work type: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Matrix associates. It takes less than a minute.