Chat Support Executive

Malti Lab Solutions Pvt Ltd wants to bring on a Chat Support Executive for its Andheri East, Mumbai team. The pay goes up to ₹20,000/month. The team is filling 5 vacancies.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

Salary

Salary: ₹17,000 – ₹20,000 per month, based on skills and experience.

What you will do

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Complaint handling, CRM tools, Typing speed and Hindi and English
• Good English
• 1 - 2 Years Experience Compulsory.

Quick facts

• Location: Andheri East, Mumbai, Maharashtra
• Openings: 5
• Work mode: Work from office
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 12:00 AM - 5:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Malti Lab Solutions Pvt Ltd today.