Customer Care Associate

Join Insight Era Labs as a Customer Care Associate in Sohna Road - Gurgaon, Delhi. The team is filling 30 vacancies. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Hindi, English

Pay and perks

The salary for this role is ₹20,000 – ₹25,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Education: Graduate
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• You are customer-first and polite

What you will do

As a Customer Care Associate, your work will include:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Position details

• Location: Sohna Road - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Work type: On-site
• Interview: 3:00 PM - 9:00 PM | Monday to Friday
• Vacancies: 30
• Shift: 9:00pm to 6:00am, Monday to Friday

Interested? Apply now on BetterJobs with your resume — Insight Era Labs reviews applications regularly.