Customer Care Associate (Cca)

Join IndoHR Services as a Customer Care Associate (Cca) in Sakinaka, Mumbai. There are 30 open positions. You can earn up to ₹22,000/month.

Note from the employer

Manage Customer Interactions Via Chat Call Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Type : Inbound, International, Outbound | Languages : English

Compensation

You will be paid ₹19,000 – ₹22,000 per month.

Key responsibilities

• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• 1–2 years of relevant experience
• Education: Graduate
• Skills: English, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International, Outbound
• Languages: English
• Someone polite and patient

Job details

• Job location: Sakinaka, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to IndoHR Services today.