Customer Care Associate (Cca)

Shunya Tattva Management Consultants is looking for a Customer Care Associate (Cca) to join its team in Navi Mumbai, Mumbai. Salary is up to ₹20,000/month. The team is filling 30 vacancies.

In the employer’s words

A Customer Care Associate Is Responsible For Assisting Customers, Resolving Queries, And Ensuring A Positive Customer Experience Through Phone, Email, Chat, Or In-Person Support. Type : Inbound, Sales, Outbound, Domestic | Languages : Marathi, Tamil, Telugu, Gujarati, Hindi, English

Salary

Compensation: ₹10,000 – ₹20,000 per month.

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Domestic, English, Gujarati, Hindi, Inbound, Marathi, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Inbound, Sales, Outbound, Domestic
• Languages: Marathi, Tamil, Telugu, Gujarati, Hindi, English
• Someone customer-first and calm under pressure

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Quick facts

• Job location: Navi Mumbai, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work mode: Work from office
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Shunya Tattva Management Consultants reviews applications regularly.