Customer Care Associate (Cca)

Looking for a Customer Care Associate (Cca) role in Thanisandra, Bengaluru? Hti Manpower Outsoursing Services Private Limited is hiring now. There are 2 open positions. The pay goes up to ₹25,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Domestic, International | Languages : English

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, International
• Languages: English
• Someone customer-first and calm under pressure

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Position details

• Location: Thanisandra, Bengaluru, Karnataka
• Openings: 2
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Hti Manpower Outsoursing Services Private Limited.