Customer Service Team Lead

Join Hiveloop E-Commerce Private Limited as a Customer Service Team Lead in Bellandur, Bengaluru. 2 candidates will be hired for this role. You can earn up to ₹4,50,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with Hindi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi
• A polite, calm under pressure attitude

Your responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Compensation

Salary: ₹3,00,000 – ₹4,50,000 per month, based on skills and experience.

Job details

• Location: Bellandur, Bengaluru, Karnataka
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Hiveloop E-Commerce Private Limited.