Chat Support Executive

A new Chat Support Executive role is open at Hiring For Teleperformance Company, Thane West, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹23,000/month.

Employer’s description

Vodafone (Social Media Process)**Process Name -* 20%Calls, 80%Chat*Location -* Thane*Eligibility Criteria-* Candidates Should Strictly Be Graduates With 1 Year Of Experience In Email/Chat/Inbound Callingcomms : V4*Salary In Hand-* 18.7K 23K Grossfresher Salary - Up To 19K Ctc, 14.7K Inhand*Timings-* 3:30Pm-12:30Am (Boys And Girls). 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic, International | Languages : Gujarati, Marathi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Domestic, English, Gujarati, Inbound, International, Marathi, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic, International
• Languages: Gujarati, Marathi, English
• You are polite and patient

Compensation

You will be paid ₹15,000 – ₹23,000 per month.

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Quick facts

• Location: Thane West, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Hiring For Teleperformance Company today.