Customer Care Associate (Cca)

Gangadhar Agencies Private Limited is looking for a Customer Care Associate (Cca) to join its team in Race Course Road, Bengaluru. Freshers can apply. 30 candidates will be hired for this role. You can earn up to ₹18,000/month.

Note from the employer

A Telecaller Is Responsible For Making Outbound Calls Or Handling Inbound Inquiries To Promote Products, Services, Or Support Customers, Aiming To Generate Leads, Close Sales, Or Resolve Queries. They Maintain Accurate Client Databases And Follow Scripts, Requiring Strong Communication Skills, Resilience, And Sales Focus. Type : Domestic, Outbound, Sales | Languages : Kannada

What you get

The salary for this role is ₹13,000 – ₹18,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, Kannada, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Domestic, Outbound, Sales
• Languages: Kannada
• Someone patient and calm under pressure

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Job details

• Work location: Race Course Road, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview: 10:00 AM - 01:00 PM | Monday to Friday
• Employment type: Full time
• Vacancies: 30

Click Apply to send your profile to Gangadhar Agencies Private Limited. It takes less than a minute.