Customer Care Associate (Cca)

Directsource is hiring a Customer Care Associate (Cca) in Thane West, Mumbai. The team is filling 30 vacancies. You can earn up to ₹24,000/month. Great for first-time job seekers.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Domestic | Languages : Gujarati, Bengali, Marathi, Hindi, Kannada, Tamil, Malayalam, Telugu, Punjabi, English

Who can apply

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Marathi
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: Gujarati, Bengali, Marathi, Hindi, Kannada, Tamil, Malayalam, Telugu, Punjabi, English
• You are polite and customer-first

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

What you get

The salary for this role is ₹15,000 – ₹24,000 per month.

Quick facts

• Location: Thane West, Mumbai, Maharashtra
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time

Click Apply to send your profile to Directsource. It takes less than a minute.