Customer Support Team Leader

A new Customer Support Team Leader role is open at Diginnovx Solutions Private Limited (Infoneoo), HSR Layout, Bengaluru. 2 candidates will be hired for this role. Salary is up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Kannada, Hindi, Telugu, English

Pay and perks

The salary for this role is ₹28,000 – ₹35,000 per month.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Skills and qualifications

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Hindi, Kannada and Telugu
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Kannada, Hindi, Telugu, English

Position details

• Location: HSR Layout, Bengaluru, Karnataka
• Work type: Office-based
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Diginnovx Solutions Private Limited (Infoneoo) reviews applications regularly.