Customer Support Team Leader

Buzzworks Business Services Private Limited has an opening for a Customer Support Team Leader based in JP Nagar, Bengaluru. There are 10 open positions. Salary is up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Tamil, Kannada, Hindi, English

Compensation

Compensation: ₹25,000 – ₹30,000 per month.

Key responsibilities

• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Who can apply

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi, Kannada and Tamil
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Tamil, Kannada, Hindi, English

Job details

• Job location: JP Nagar, Bengaluru, Karnataka
• Employment type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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