Customer Support Team Leader

Diginnovx Solutions Private Limited (Infoneoo) is looking for a Customer Support Team Leader to join its team in HSR Layout Sector 5, Bengaluru. The pay goes up to ₹33,000/month.

In the employer’s words

Managing Team Performance & Kpis* Handling Escalations & Floor Operations*Conducting Team Huddles & Coaching Sessions Ensuring Productivity, Adherence & Quality Metrics Preparing Performance Reports And Driving Operational Excellence, Minimum 2 Years Of Experience As A Team Leader In Bpo/Customer Service, Good Understanding Of Shrinkage & Attrition. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound, Inbound | Languages : Hindi, English, Kannada, Hindi, English

Salary

The salary for this role is ₹30,000 – ₹33,000 per month.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Kannada, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound, Inbound
• Languages: Hindi, English, Kannada, Hindi, English
• You are customer-first and patient

Job at a glance

• Job location: HSR Layout Sector 5, Bengaluru, Karnataka
• Job type: Full time
• Work mode: Work from office
• Openings: 1
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Diginnovx Solutions Private Limited (Infoneoo) today.