Chat Process Executive

Connecting Dot Placements wants to bring on a Chat Process Executive for its Malad West, Mumbai team. You can earn up to ₹28,000/month. 30 candidates will be hired for this role. Freshers can apply.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What we are looking for

• Ideal for freshers starting their career
• Graduate or equivalent
• Comfortable with Verbal communication, Active listening, Complaint handling, Hindi and English
• Good English
• Freshers can apply
• You are polite and patient

What the job involves

As a Chat Process Executive, your work will include:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Compensation

Compensation: ₹18,000 – ₹28,000 per month.

Quick facts

• Work location: Malad West, Mumbai, Maharashtra
• Work type: On-site
• Shift: 24/7 shifts - 2 Rotational weekly offs
• Job type: Full time
• Interview: 11:00 AM - 8:00 PM | Monday to Saturday
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Connecting Dot Placements reviews applications regularly.