Chat Process Executive

Career Guideline Services India Private Limited has an opening for a Chat Process Executive based in Thane East, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

Wns Hiring Centrica Utility (Chat Process) Location: Thane Exp: 1+ Year Mandatory (Hsc/Graduate) Salary: 21K 25K (Based On Exp & Last Drawn) Shift: Rotational (7 Am 3 Am Window) Week Off: 2 Rotational Offs Age: Up To 40 Years Rounds: Hr + Ops + Writex F2F Interview At Thane Call Hr Muskan. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and calm under pressure

What the job involves

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.

What you get

Compensation: ₹21,000 – ₹25,000 per month.

Quick facts

• Location: Thane East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

Apply today and take the next step in your career with Career Guideline Services India Private Limited.