Chat Process Executive

Avalon Technology is looking for a Chat Process Executive to join its team in Ashok Vihar Phase II - Gurgaon, Delhi. The team is filling 4 vacancies. You can earn up to ₹27,300/month.

Note from the employer

Handle Customers Inbound And Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services. 1 - 2 Years Experience Compulsory. | Type : International

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: International
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: International
• You are polite and patient

What you get

The salary for this role is ₹27,300 per month.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Job details

• Work location: Ashok Vihar Phase II - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office
• Openings: 4

Interested? Apply now on BetterJobs with your resume — Avalon Technology reviews applications regularly.