Bank Collection Associate

Zensum Solutions Private Limited is looking for a Bank Collection Associate to join its team in Palayamkottai, Tirunelveli. The pay goes up to ₹15,000/month. The team is filling 4 vacancies.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹10,000 – ₹15,000 per month.

What you will do

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, Active listening and Complaint handling
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

Quick facts

• Work location: Palayamkottai, Tirunelveli, Tamil Nadu
• Work type: Work from office
• Employment type: Full time
• Openings: 4
• Working hours: 9:30 AM - 7:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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