Customer Care Executive

Ybm Travels Private Limited has an opening for a Customer Care Executive based in Koyambedu, Chennai. The team is filling 2 vacancies. Great for first-time job seekers. You can earn up to ₹18,000/month.

Note from the employer

Attend Customer Calls And Whatsapp Inquiries. Provide Trip Details, Timings, Seat Availability, And Booking Support. Assist Customers With Complaints Or Service Issues. Coordinate With The Operations Team For Quick Resolutions. Maintain Basic Records Of Customer Interactions. Good Communication Skills (Tamil Must, Basic English Preferred). Languages : Telugu, Malayalam, English, Telugu, Malayalam

What the job involves

• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.

What you get

The salary for this role is ₹15,000 – ₹18,000 per month.

Skills and qualifications

• Open to freshers
• Graduate or equivalent
• Skills: English, Malayalam, Telugu
• Female Only
• Basic English
• Good English
• Freshers can apply
• Languages: Telugu, Malayalam, English, Telugu, Malayalam

Quick facts

• Location: Koyambedu, Chennai, Tamil Nadu
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Ybm Travels Private Limited.