Shift Incharge

Start your next role as a Shift Incharge with Uni Source in Velampalayam, Tiruppur. You can earn up to ₹23,000/month. Freshers can apply.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with CRM tools, Active listening, Verbal communication, Complaint handling
• Male Only
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Pay and perks

Compensation: ₹23,000 per month.

Quick facts

• Job location: Velampalayam, Tiruppur, Tamil Nadu
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Uni Source.