Customer Support Engineer

Silicon Rental Solutions Limited has an opening for a Customer Support Engineer based in Khar West, Mumbai. The pay goes up to ₹25,000/month.

Note from the employer

Install, Repair, And Maintain Computer Hardware Systems And Peripherals. Troubleshoot Technical Issues And Recommend Suitable Upgrades. Ensure Hardware Compatibility With Software And Network Setups. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Complaint handling, Typing speed, Active listening, Verbal communication
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and patient

Pay and perks

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Key responsibilities

As a Customer Support Engineer, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Position details

• Work location: Khar West, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 1
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Silicon Rental Solutions Limited today.