Call Quality Analyst

Join Scares Services Private Limited as a Call Quality Analyst in JP Nagar, Bengaluru. Salary is up to ₹28,000/month. There are 5 open positions.

Note from the employer

Key Responsibilities:Monitor And Evaluate Customer Interactions (Calls, Chats, Or Emails) To Ensure Quality Standards Are Met.Conduct Quality Audits And Provide Constructive Feedback To Agents.Identify Performance Gaps And Recommend Improvement Plans.Prepare And Maintain Qa Reports, Scorecards, And Performance Metrics.Ensure Complian. More Than 2 Years Experience Compulsory. | Type : Outbound, Domestic, Inbound | Languages : English, Hindi

Key responsibilities

Your main tasks will be to:

• Build long-term relationships with existing clients
• Achieve monthly sales and collection targets
• Record visits, calls and orders in the CRM or daily report
• Follow up on leads and convert them into sales
• You'll prepare quotations and close deals with decision makers.
• You'll share market and competitor feedback with the team.

What you get

The salary for this role is ₹22,000 – ₹28,000 per month.

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Inbound
• Languages: English, Hindi
• Someone target-driven and persuasive

Job details

• Work location: JP Nagar, Bengaluru, Karnataka
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 5

Interested? Apply now on BetterJobs with your resume — Scares Services Private Limited reviews applications regularly.