Customer Support Engineer

Sas Computer is hiring a remote Customer Support Engineer — work from anywhere in India. You can earn up to ₹25,000/month. The team is filling 2 vacancies.

Note from the employer

Desktop & Laptop Troubleshooting (Windows 10/11, Hardware Installation And Repair, Microsoft 365 & Outlook Support, Printer, Scanner & Network Troubleshooting, Basic Wi-Fi, Lan, And Internet Configuration, Remote And Onsite Customer Support. More Than 2 Years Experience Compulsory.

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with CRM tools, Verbal communication, Hindi and English, Complaint handling
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and patient

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Salary and benefits

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Job details

• Job location: remote
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2
• Work mode: Remote (work from home)

Ready to start? Upload your resume and apply to Sas Computer today.