Customer Care Associate

Join Sarika Consultant Services as a Customer Care Associate in Salt Lake, Kolkata. The pay goes up to ₹20,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi

Key responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

Eligibility

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: Hindi, Inbound, Outbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi
• Someone calm under pressure and polite

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

Position details

• Job location: Salt Lake, Kolkata, West Bengal
• Shift: 10 AM - 7 PM | Monday to Saturday
• Interview: Face to Face
• Work mode: Office-based
• Openings: 1
• Employment type: Full time

Apply today and take the next step in your career with Sarika Consultant Services.