Customer Care Executive

A new Customer Care Executive role is open at Royal Rishta, Naubasta, Kanpur. Freshers can apply. There are 2 open positions. You can earn up to ₹8,500/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Alternate Number: 8604733233. Type : Sales | Marketing | Languages : English, Hindi

Key responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹6,500 – ₹8,500 per month.

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: English, Hindi, Marketing, Sales
• Female Only
• No English required
• Freshers can apply
• Type: Sales
• Marketing
• Languages: English, Hindi
• You are patient and calm under pressure

Job details

• Work location: Naubasta, Kanpur, Uttar Pradesh
• Work type: On-site
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 10:00 - 5:00PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Royal Rishta.