Service Assistant

Royal 21 has an opening for a Service Assistant based in Chikalthana Industrial area, Aurangabad. The pay goes up to ₹12,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Pay and perks

You will be paid ₹10,000 – ₹12,000 per month.

Key responsibilities

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.

Eligibility

• 1–2 years of relevant experience
• Education: Below 10th
• Skills: Verbal communication, Typing speed, CRM tools, Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

Position details

• Job location: Chikalthana Industrial area, Aurangabad, Maharashtra
• Openings: 1
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Royal 21.