Telecaller

Ramiz Tvs wants to bring on a Telecaller for its Darbhanga team. You can earn up to ₹11,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

You will be paid ₹10,000 – ₹11,000 per month.

What the job involves

• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Verbal communication, Complaint handling and Hindi and English
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Quick facts

• Job location: Darbhanga, Bihar
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work type: Office-based

Click Apply to send your profile to Ramiz Tvs. It takes less than a minute.