Telecaller

PVLK Company is looking for a Telecaller to join its team in Shivaji Nagar, Jhansi. The pay goes up to ₹6,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

You will be paid ₹5,000 – ₹6,000 per month.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Verbal communication, Complaint handling, Active listening, Hindi and English
• Basic English
• Freshers can apply
• Someone polite and patient

Quick facts

• Location: Shivaji Nagar, Jhansi, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by PVLK Company.