Call Quality Analyst

Join Pocketly Infotech Private Limited as a Call Quality Analyst in Sector 16 - Noida, Delhi. There are 3 open positions. Salary is up to ₹20,000/month.

In the employer’s words

A Call Quality Analyst Evaluates Customer Interactions To Ensure They Meet Established Standards, Compliance Rules, And Customer Satisfaction Metrics. They Audit Call Recordings, Provide Constructive Agent Coaching, Track Performance Trends, And Collaborate With Management To Refine Training Programs And Improve Overall Service Quality. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

You will be paid ₹15,000 – ₹20,000 per month.

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone self-motivated and target-driven

Roles and responsibilities

• Prepare quotations and close deals with decision makers
• Achieve monthly sales and collection targets
• Follow up on leads and convert them into sales
• Share market and competitor feedback with the team

Job at a glance

• Work location: Sector 16 - Noida, Delhi, Delhi
• Job type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 3
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Pocketly Infotech Private Limited.