Customer Care Representative

Looking for a Customer Care Representative role in Thane, Mumbai? Platinumone Business Services Limited is hiring now. 10 candidates will be hired for this role. You can earn up to ₹35,000/month.

Note from the employer

Answer Customer Calls, Emails, And Chat Inquiriesresolve Customer Complaints And Issues Effectivelyprovide Accurate Information About Products And Servicesmaintain Customer Records And Update Databasesescalate Complex Issues To The Concerned Departmentfollow Up With Customers Regarding Pending Issuesachieve Customer Satisfaction And Service. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic, Outbound | Languages : Hindi, English

Salary

Compensation: ₹25,000 – ₹35,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic, Outbound
• Languages: Hindi, English
• You are calm under pressure and patient

What you will do

• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Vacancies: 10
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Platinumone Business Services Limited.