Telecaller

A new Telecaller role is open at Parveen Travels, Ameerpet, Hyderabad. Freshers can apply. Salary is up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

• You'll log every interaction and its outcome in the support system.
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Active listening, CRM tools, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• You are polite and calm under pressure

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Job details

• Location: Ameerpet, Hyderabad, Telangana
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time

Click Apply to send your profile to Parveen Travels. It takes less than a minute.