Telecaller

Pack Zone has an opening for a Telecaller based in Atholi, Kozhikode. Great for first-time job seekers. Salary is up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Hindi and English, Complaint handling, Typing speed, Active listening
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

What you get

The salary for this role is ₹10,000 – ₹15,000 per month.

Job at a glance

• Location: Atholi, Kozhikode, Kerala
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

Ready to start? Upload your resume and apply to Pack Zone today.