Tele Caller

Oxford Group of Institutions is hiring a Tele Caller in Hakim Para, Siliguri. The pay goes up to ₹15,000/month. There are 5 open positions.

In the employer’s words

Oxford Group Of Institutions, Siliguri, Is Hiring Telecalling Executives To Handle Student Enquiries, Explain Courses And Admission Procedures, Follow Up With Prospective Students, Maintain Enquiry Records, And Support Admission Targets. Candidates Should Have Good Communication Skills In Bengali, Hindi, Nepali And English. Experienced Candidates C. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English, Hindi, Bengali

Compensation

The salary for this role is ₹10,000 – ₹15,000 per month.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Hindi and Inbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English, Hindi, Bengali
• Someone customer-first and polite

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Hakim Para, Siliguri, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Job type: Full time
• Work mode: On-site

Ready to start? Upload your resume and apply to Oxford Group of Institutions today.