Chat Support Executive

A new Chat Support Executive role is open at On Point Express Llp, Lal Kothi, Jaipur. No experience? You can still apply. There are 3 open positions. The pay goes up to ₹18,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Salary

The salary for this role is ₹15,000 – ₹18,000 per month.

Who can apply

• Open to freshers
• Education: Graduate
• Skills: English, Hindi
• Female Only
• Good English
• Freshers can apply
• Languages: Hindi, English
• A patient, polite attitude

Key responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Lal Kothi, Jaipur, Rajasthan
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 6:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 3
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — On Point Express Llp reviews applications regularly.