Customer Care Coordinator

Looking for a Customer Care Coordinator role in Goregaon East, Mumbai? Omd Solutions is hiring now. Salary is up to ₹25,000/month.

In the employer’s words

Coordinate Gps Device Installation Projects, Site Teams, And Technical Activities. Ensure Proper Installation, Resolve Site Issues, And Maintain Project Standards. **Experience In Gps Tracking/Telematics Preferred.**. 1 - 2 Years Experience Compulsory.

Salary

Compensation: ₹10,000 – ₹25,000 per month.

Your responsibilities

Your main tasks will be to:

• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Good knowledge of CRM tools, Verbal communication, Typing speed and Active listening
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

Quick facts

• Work location: Goregaon East, Mumbai, Maharashtra
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Work type: Office-based

Apply today and take the next step in your career with Omd Solutions.