Team Leader

Looking for a Team Leader role in Bajaj Nagar, Nagpur? Olive Infraresorts Private Limited is hiring now. The pay goes up to ₹35,000/month. 2 candidates will be hired for this role.

Employer’s description

Lead And Manage A Team Of Bpo Associates To Achieve Daily Targets, Maintain Quality Standards, And Ensure High Customer Satisfaction.Monitor Team Performance, Provide Coaching And Feedback, Resolve Escalations, And Drive Productivity In Line With Business Objectives. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Marathi, English, Hindi

Pay and perks

Salary: ₹18,000 – ₹35,000 per month, based on skills and experience.

What we are looking for

• At least 2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Inbound, Marathi, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Marathi, English, Hindi

What the job involves

As a Team Leader, your work will include:

• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Job at a glance

• Job location: Bajaj Nagar, Nagpur, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Olive Infraresorts Private Limited reviews applications regularly.