Customer Care Executive

Start your next role as a Customer Care Executive with Microscan Internet Pvt Ltd in Baner, Pune. 5 candidates will be hired for this role. You can earn up to ₹22,000/month. Freshers can apply.

Employer’s description

Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communication.Meet Personal/Customer Service Team Sales Targets And Call Handling Quotas.Handle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits. Delivering Prompt And Accurate Information To Ensure The. Type : Outbound, Inbound | Languages : English, Marathi, Hindi

What you get

Salary: ₹15,000 – ₹22,000 per month, based on skills and experience.

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Candidate profile

• Open to freshers
• Graduate or equivalent
• Good knowledge of English, Hindi, Inbound, Marathi and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: English, Marathi, Hindi
• Someone patient and calm under pressure

Job details

• Job location: Baner, Pune, Maharashtra
• Work mode: Office-based
• Vacancies: 5
• Interview: 10.00 a.m. to 2.00 p.m.
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Microscan Internet Pvt Ltd.